EPIS Commitments



  • We reach out and we are friendly.
  • We welcome all our pupils, students, their families and visitors with a big smile.
  • We state our names and use yours when available.
  • We endeavour to always understand your needs.
  • We walk you to your destination rather than give you verbal direction.



  • We handle our pupils and students with care.
  • We protect your students' privacy and dignity by not discussing them in public.
  • We solve problems within our authority or we find someone else who can.
  • We respond quickly and we explain delays.
  • We keep our surroundings as pleasant as possible, including keeping noise at a minimum.



  • We talk to our pupils and students, not at them.
  • We include our children in our conversations.
  • We are attentive, genuine and positive.
  • We take time to be courteous and considerate.
  • We involve you in discussions that concern you.



  • We keep our pupils, students and their families regularly informed.
  • We always listen and give you our full attention.
  • We make our explanations easy to understand.
  • We explain what we are doing and why.